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Commitment to Customers
The Cumberland Water Department is committed to delivering high-quality potable water and fire protection to our customers. Our customers are serviced through the operation of six groundwater wells, two wholesale connections, five pumping stations, five water storage tanks, and 140 miles of distribution mains.
The Water Department operates as an enterprise fund within the Town, servicing roughly 23,000 people north of Marshall Avenue.
Private Well Water Testing
Instructions will be provided with the sample kits.. The Cumberland Water Department will transport samples to the lab for testing and the cost, to be paid by the resident, is $85 which covers the standard administrative and technical fees.
The Town of Cumberland will be offering this service the last week of each month. Customers will be able to pick up sample kits Monday through Friday, anytime between 7:00 & 3:00 pm at the Water Department Administrative Office on Nate Whipple Highway. Samples should be returned to the Water Department on either the last Tuesday (7:00 am to 3:00 pm) or Wednesday (7:00 am to 12:00 pm) of the month.
Total coliform (wrapped sterile bottle), Lead & Metal Prep (1,000 ml bottle), Nitrate/Nitrite (250 ml bottle)
The samples should be collected from any faucet that is normally used during the day. The faucet must be equipped with separate hot and cold handles and must not be dripping. This assures hot water will not contaminate the sample.
Total Coliform - Wrapped sterile bottle
Carefully remove the aerator from the tap. Wipe the tap down with the provided alcohol wipes.
Turn the cold water on at a flow that is not causing any splashing.
Let the water run for a minimum of 5 minutes.
Reduce the flow coming from the faucet to a stream the size of a pencil.
Let the water run 1 minute more while you label the sample bottles.
Carefully remove the wrapper from the sterile bottle.
Carefully remove the cover and fill the bottle. Leave a 1⁄4 “ air space. Be careful not to overflow the bottle. Replace the cap.
Continue the stream without adjusting. Lead & Metal Prep - 1,000 ml Bottle
Fill the bottle to the shoulder and replace the cap.
Nitrate/ Nitrite - 250 ml bottle
Fill the bottle to the shoulder and replace the cap.
Place all samples in a cooler with ice and delivered to the Water Department.
Samples have to be analyzed within 24 hours. Do not fill bottles until you can deliver them to the Water Department.